Floe winterise kit for static and touring caravans, boats and holiday homes About Floe Winterising Kit for Caravans and Static Vans Winterising products for static homes and caravans from Floe Floe Product Reviews Online shop for floe winterising products Support for the floe winterising system Contact Us
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9 Month Returns Policy

Our Nine Month Returns Policy means that if for any reason you are unhappy with your purchase, you can return it in its original condition within nine months of the date you received the item and you will be issued with a full refund. 

If you bought the item from a shop other than our site, then please return the item to that shop together with your receipt. Should you have any difficulties, then please print out this page and bring it with you to the shop and we will reimburse the shop through our distributors.

If you have purchased the product from our site, then please send it to us at the address below.  To return an item within the nine month period, please email us at info@keepfloeing.com detailing why you have returned the item and what outcome you expect. 

All products purchased at exhibitions should be sent UK Recorded Delivery to our Head Office

Returns Department
Apt Innovations
The Lodge

21 Cross Lane

Lisburn
Northern Ireland
BT28 2TH

Please enclose copies of your email together with your contact details and the last four digits of the credit/debit card that was used for purchase.

All Internet purchase returns should be sent UK Recorded Delivery to

Returns Department
Apt Innovations
Trinity House
Lisburn
Northern Ireland
BT28 2YY

Please enclose copies of your email together with your original receipt or order number.

 

Five Year Parts Warranty


Should the item be defective in any way within a five year period, we shall replace the damaged or defective item in question.
To return an item within this period, please email us at info@keepfloeing.com detailing why you have returned the item and what outcome you expect.

All returns should be sent UK Recorded Delivery to

Returns Department
Apt Innovations
Trinity House
Lisburn
Northern Ireland
BT28 2YY

Please enclose copies of your email together with your original receipt or order number.

 

 
 

 

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